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Delivery Policy

  1. Ducem will deliver your order to the delivery address that you selected when you placed your order. Should you wish to change the delivery address, you must contact us immediately by email or telephone. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
  2. Whilst we make every effort to deliver your order in the agreed time we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
  3. Our delivery time varies from 1 to 2 days. If we fail to deliver to the agreed time then we will endeavor to contact you as soon as we are able to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
  4. In the event of the non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item at your complete discretion at delivery time.
  5. Multiple orders will be made in the same way as singular orders, by delivery van to the customers home, multiple orders can be delivered all together or on separate days, as per the customer's requirement, this is decided at the time of order placement online.
  6. The multiple orders may result in multiple postings to the cardholder's monthly statement.
  7. Orders above AED100 have no delivery charges, it's FREE.
  8. Orders below AED100 will be charged AED20 delivery fee.